Question 1

What is Packwares CMS?

Accepted Answer

Packwares CMS is a specialized business management platform designed for the corrugated packaging industry. It helps packaging manufacturers and sourcing companies streamline their operations, improve efficiency, and grow their business.

Question 2

Who should use Packwares CMS?

Accepted Answer

Corrugated box manufacturers looking to digitize their operations, packaging sourcing companies managing multiple suppliers, small to large packaging businesses wanting to scale efficiently, and companies tired of managing quotations and costing in spreadsheets.

Question 3

How is this different from using Excel or generic software?

Accepted Answer

Unlike spreadsheets, Packwares CMS provides industry-specific calculations that ensure accuracy, automated workflows that save time, multi-user collaboration without version conflicts, professional quotation generation, and real-time business insights.

Question 4

Do I need technical knowledge to use this platform?

Accepted Answer

No, the platform is designed for business users. If you can use email and basic web applications, you can use Packwares CMS.

Question 5

How will this help my packaging business?

Accepted Answer

Save Time: Convert inquiries to quotations 3x faster. Reduce Errors: Automated calculations eliminate manual mistakes. Win More Deals: Professional quotations impress customers. Track Everything: Never lose track of customer requirements. Scale Easily: Add team members as you grow.

Question 6

What can I manage through the platform?

Accepted Answer

Customer information and interactions, box specifications and requirements, cost calculations with accurate pricing, professional quotations, deal pipeline from inquiry to order, and team collaboration on deals.

Question 7

How long does it take to get started?

Accepted Answer

Most businesses are operational within a day. Day 1: Set up your organization profile. Day 2: Add your first customers. Day 3: Create your first quotation.

Question 8

Can my team use this together?

Accepted Answer

Yes! Multiple team members can work simultaneously without conflicts. Each person can have their own login with appropriate access levels.

Question 9

Will my customers see a difference?

Accepted Answer

Absolutely! Your customers will receive professional PDF quotations, faster response times, accurate pricing, consistent communication, and better service overall.

Question 10

How do I manage my customers in the system?

Accepted Answer

Navigate to Customers in the sidebar. You can add new customers with complete contact details, track customer interactions and deal history, manage multiple contact persons per customer, set credit limits and payment terms, and categorize customers by type or region.

Question 11

What are the different stages in deal management?

Accepted Answer

Deals progress through stages including initial inquiry, requirement gathering, costing, quotation creation, review, customer submission, negotiation, and final win/loss outcome. Each stage helps track progress systematically.

Question 12

How does the costing calculator work?

Accepted Answer

The costing system uses box dimensions, material specifications (paper grades, GSM, flute types), process costs (printing, die-cutting, pasting), and industry-standard formulas to automatically calculate accurate pricing.

Question 13

Can I customize costing formulas?

Accepted Answer

Yes! Navigate to Formula Master where you can create organization-specific formulas, define custom variables, link formulas to specific design types, and test calculations before applying.

Question 14

How do I create a quotation from a deal?

Accepted Answer

Complete the costing stage for the deal, move deal to quotation stage, click Create Quotation, review pricing and add terms, then generate PDF or send directly to customer.

Question 15

Can I customize quotation templates?

Accepted Answer

Yes, quotations include your company branding, terms, and can be customized to match your business style.

Question 16

How do I respond to RFQs from sourcing organizations?

Accepted Answer

Go to RFQ Inbox in the Network section, review pending RFQs from connected sourcing organizations, click Submit Quote on relevant RFQs, enter your best price and delivery terms, then submit your quotation.

Question 17

How do I connect with sourcing organizations?

Accepted Answer

Accept connection invitations from sourcing organizations, view all connections in the Connections page, manage preferred and blocked connections, and receive RFQs only from connected organizations.

Question 18

How does this help sourcing organizations?

Accepted Answer

Compare Easily: Get quotes from multiple manufacturers in one place. Save Time: Send RFQs to many suppliers at once. Make Better Decisions: Compare prices and delivery times side-by-side. Build Networks: Manage your manufacturer relationships efficiently. Ensure Quality: Work with verified manufacturers.

Question 19

What's the RFQ process like?

Accepted Answer

1. Create your requirement specifications. 2. Select manufacturers from your network. 3. Send RFQ with one click. 4. Receive and compare quotations. 5. Award to the best supplier.

Question 20

How do I find manufacturers?

Accepted Answer

You can invite manufacturers you already work with to join your network. Once connected, you can send them RFQs directly through the platform.

Question 21

Can I manage multiple clients?

Accepted Answer

Yes, you can manage requirements for multiple clients, send RFQs on their behalf, and maintain separate records for each client project.

Question 22

How is costing different for sourcing organizations?

Accepted Answer

Sourcing organizations use costing to estimate costs before sending RFQs, validate manufacturer quotations, compare pricing across suppliers, and understand cost breakdowns for negotiation.

Question 23

Can I share costing sheets with clients?

Accepted Answer

Yes, you can export costing summaries as PDF, include or exclude detailed breakdowns, and add your margin before sharing with end clients.

Question 24

How do I create and send RFQs to manufacturers?

Accepted Answer

Go to RFQ Requests, click New RFQ, enter box specifications and requirements, select target manufacturers from your network, set response deadline, and send RFQ to multiple manufacturers simultaneously.

Question 25

What information should I include in an RFQ?

Accepted Answer

Box dimensions and type, quantity required, delivery timeline, quality specifications, printing requirements, preferred payment terms, and any special requirements.

Question 26

How do I manage manufacturer responses?

Accepted Answer

View all quotations in Quotations section, compare prices side-by-side using the comparison tool, see response times and delivery commitments, award RFQs to winning manufacturers, and track awarded vs pending RFQs.

Question 27

How do I build my manufacturer network?

Accepted Answer

Go to Connections, send invitations to manufacturers, include personalized invitation messages. Manufacturers accept to join your network, then you can start sending RFQs to connected manufacturers.

Question 28

Can I categorize manufacturers?

Accepted Answer

Yes, you can mark preferred manufacturers, set manufacturer specializations, track performance history, and block underperforming suppliers.

Question 29

How do I evaluate manufacturer quotations?

Accepted Answer

The comparison feature shows price comparisons with best price highlighted, delivery timelines with fastest highlighted, manufacturer ratings and history, previous order performance, and side-by-side specification compliance.

Question 30

How do I award an RFQ to a manufacturer?

Accepted Answer

Go to Quotations, click Compare to see all responses, review prices, delivery, and terms, click Award This RFQ on the winning quotation. The system notifies the manufacturer automatically.

Question 31

What happens after awarding an RFQ?

Accepted Answer

Manufacturer receives notification, RFQ status changes to Awarded, quotation is marked as Accepted, creates audit trail for future reference, and you can proceed with purchase order.

Question 32

How do I sign up?

Accepted Answer

Visit our website and click "Sign Up". Choose whether you're a manufacturer or sourcing company, enter your basic details, and you're ready to go.

Question 33

Is there a free tier?

Accepted Answer

Yes! You get 1 free user with full CRM access forever. No credit card required. You can upgrade to add more users or modules when your business grows.

Question 34

What if I need help?

Accepted Answer

We provide step-by-step guides in our Knowledge Base, email support for all users, video tutorials for common tasks, and in-app help documentation.

Question 35

Can I import my existing data?

Accepted Answer

Currently, data needs to be entered through the platform to ensure accuracy and proper formatting. This helps maintain data quality and system performance.

Question 36

How secure is my business data?

Accepted Answer

Your data is encrypted and secure. Only you and your authorized team can access it. We perform regular backups and we never share your data with competitors.

Question 37

How does pricing work?

Accepted Answer

We offer simple per-user pricing with a free tier. Start free with 1 user and CRM module forever. Paid plans start from 3 users at ₹333/user/month for CRM. Add modules like Inventory, Planning, Production, and QDI at ₹250/user/month each. Pay annually and save 17% (2 months free).

Question 38

What is included in the free tier?

Accepted Answer

1 user gets full access to the CRM module forever - no credit card required. This includes customer management, deal tracking, quotation creation, activity logs, and team collaboration features.

Question 39

How does user-based pricing work?

Accepted Answer

All users in your organization are charged equally for the modules you select, regardless of their individual roles or access levels. This bundle approach keeps pricing simple and gives you flexibility to reassign roles, swap team members, or change access permissions anytime without pricing complications.

Question 40

What modules are available?

Accepted Answer

Modules are incremental: CRM (included in base price), Inventory Management (+₹250/user), Planning (+₹250/user), Production (+₹250/user), and Quality + Dispatch + Invoice bundle (+₹250/user). You need each prior module to add the next one.

Question 41

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, and bank transfers. For annual plans, we also offer invoice-based payments for businesses.

Question 42

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade anytime and changes reflect immediately. Downgrades take effect at the start of your next billing cycle. You can add users or modules as your business grows.

Question 43

Can I customize quotation templates?

Accepted Answer

Yes, quotations include your company branding, terms, and can be customized to match your business style.

Question 44

Is there a mobile app?

Accepted Answer

The platform works on mobile browsers, though we recommend using a desktop for the best experience when doing detailed work.

Question 45

Can I generate reports?

Accepted Answer

Yes, you can track your business metrics, deal pipeline, and success rates through the platform.

Question 46

How often is the platform updated?

Accepted Answer

We regularly release improvements based on user feedback. Updates happen automatically without any disruption to your work.

Question 47

Can I integrate with other software?

Accepted Answer

We're working on integrations with popular business tools. Contact us for specific integration needs.

Question 48

What flute types are supported?

Accepted Answer

The system supports standard flute types including A Flute (5mm), B Flute (3mm), C Flute (4mm), E Flute (1.5mm), BC Flute (5-ply), and custom combinations.

Question 49

How do I handle different box styles?

Accepted Answer

The system supports multiple design types including Regular Slotted Container (RSC), die-cut boxes, full overlap slotted container, and custom designs with specific formulas.

Question 50

What are the minimum system requirements?

Accepted Answer

Browser: Chrome, Firefox, Safari, or Edge (latest versions). Internet: Stable broadband connection. Screen: Minimum 1366x768 resolution. No special software installation required.

Question 51

Can I use Packwares CMS on mobile devices?

Accepted Answer

The platform is responsive and works on tablets. For optimal experience, we recommend using a desktop or laptop computer for complex operations like costing calculations.

Question 52

Is there an offline mode?

Accepted Answer

Currently, Packwares CMS requires an internet connection. Offline functionality is being considered for future updates.

Question 53

How do I backup my data?

Accepted Answer

Your data is automatically backed up on our secure servers. You can also export customer lists, download quotations as PDFs, export deal reports, and request full data export.

Question 54

What happens to my data if I stop using the service?

Accepted Answer

You own your data. You can request a complete export of your data at any time. We retain data for 30 days after account closure for recovery purposes.

Question 55

How do I add team members?

Accepted Answer

Go to Settings → Team, click Add User, enter email and details, assign appropriate role, and the user receives invitation email.

Question 56

What roles are available?

Accepted Answer

For Manufacturing: Admin (full system access), Sales (CRM and quotation management), Operations (costing and production planning). For Sourcing: Sourcing Admin (full access), Sourcing Manager (RFQ and quotation management), Sourcing Executive (limited to RFQ creation).

Question 57

Can I customize user permissions?

Accepted Answer

Yes, admins can create custom roles, assign specific permissions, control module access, and set data visibility rules.

Question 58

How many users can I add?

Accepted Answer

The number of users depends on your subscription plan. You can add more users as your team grows.

Question 59

Can I remove team members?

Accepted Answer

Yes, administrators can deactivate or remove team members. Their data remains in the system for continuity.

Question 60

How do I get support?

Accepted Answer

Check our Knowledge Base for instant answers, email our support team, or request a callback for complex issues.

Question 61

What are support hours?

Accepted Answer

Our support team is available during business hours (Monday-Saturday, 9 AM - 6 PM IST).

Question 62

Is training available?

Accepted Answer

Yes, we provide self-paced tutorials, getting started guides, and best practices documentation.

Question 63

How do I report issues?

Accepted Answer

You can report issues through the help section in the platform or email our support team directly.

Question 64

Can I suggest new features?

Accepted Answer

Absolutely! We love user feedback. Send your suggestions through the platform or email us.

Frequently
asked questions

Account Management(5 questions)

Common Concerns(7 questions)

Data & Privacy(7 questions)

Features & Functionality(7 questions)

For Sourcing Companies(14 questions)

General Questions(4 questions)

Getting Started(5 questions)

Support(6 questions)

Technical & Setup(5 questions)

Updates & Roadmap(5 questions)

User Management(5 questions)

Do you have more questions?

Features Coming Soon

Knowledge Base

Frequentlyasked questions

Account Management(5 questions)

How do I update my organization details?

Can I change my organization type later?

How do I cancel my account?

What happens if I forget my password?

Can I enable two-factor authentication?

Common Concerns(7 questions)

Is this suitable for small businesses?

What if my internet is slow?

Can I use this for custom packaging?

Do I need to change how my business works?

What makes you different from competitors?

Can I try before committing?

What if I need custom features?

Data & Privacy(7 questions)

Who owns my data?

Is my data backed up?

Can I export my data?

What happens if I stop using the service?

Do you share data with third parties?

How do you prevent unauthorized access?

Is the platform compliant with data regulations?

Features & Functionality(7 questions)

Can I customize quotation templates?

Is there a mobile app?

Can I generate reports?

How often is the platform updated?

Can I integrate with other software?

What flute types are supported?

How do I handle different box styles?

For Sourcing Companies(14 questions)

How does this help sourcing organizations?

What's the RFQ process like?

How do I find manufacturers?

Can I manage multiple clients?

How is costing different for sourcing organizations?

Can I share costing sheets with clients?

How do I create and send RFQs to manufacturers?

What information should I include in an RFQ?

How do I manage manufacturer responses?

How do I build my manufacturer network?

Can I categorize manufacturers?

How do I evaluate manufacturer quotations?

How do I award an RFQ to a manufacturer?

What happens after awarding an RFQ?

General Questions(4 questions)

What is Packwares CMS?

Who should use Packwares CMS?

How is this different from using Excel or generic software?

Do I need technical knowledge to use this platform?

Getting Started(5 questions)

How do I sign up?

Is there a free tier?

What if I need help?

Can I import my existing data?

How secure is my business data?

Support(6 questions)

How do I get support?

What are support hours?

Is training available?

How do I report issues?

Can I suggest new features?

What's the typical response time for support?

Technical & Setup(5 questions)

What are the minimum system requirements?

Can I use Packwares CMS on mobile devices?

Is there an offline mode?

How do I backup my data?

What happens to my data if I stop using the service?

Updates & Roadmap(5 questions)

How often is the platform updated?

How do I stay informed about updates?

Can I request custom features?

Is there a product roadmap?

Do you have a user community?

User Management(5 questions)

How do I add team members?

What roles are available?

Can I customize user permissions?

Frequently
asked questions