Privacy Policy - Packwares

1. Introduction

At Packwares, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal and business data when you use our corrugated packaging management platform.

In simple terms: We only collect data necessary to provide our service, we store it securely in India, and we never sell your data to anyone.

2. Who We Are

Packwares is a cloud-based platform operated from Pune, Maharashtra, India. We provide business management tools for the corrugated packaging industry, including manufacturers and sourcing teams.

For any privacy-related questions, contact us at: support@packwares.com

3. What Data We Collect

3.1 Information You Provide

When you create an account and use Packwares, you provide us with:

Account Information: Name, email address, phone number, organization name
Business Data: Customer details, quotations, inventory records, pricing data, formulas, product specifications
User Content: Any files, documents, or data you upload to the platform
Communication Data: Messages sent through our support system

3.2 Automatically Collected Data

When you use Packwares, we automatically collect:

Usage Data: Features you use, pages visited, actions performed
Device Information: Browser type, operating system, IP address
Log Data: Timestamps, error logs, performance metrics

3.3 Payment Information

Currently, Packwares is free during Alpha/Beta phase. When payments are introduced, we will use manual bank transfer or UPI methods. We do not store credit card or banking credentials on our servers.

4. How We Use Your Data

We use your data to:

Provide and improve the Packwares platform
Process your quotations, manage inventory, and perform calculations
Communicate with you about service updates, new features, or support issues
Ensure security and prevent fraud or unauthorized access
Analyze usage patterns to improve user experience
Comply with legal obligations

We DO NOT: Sell your data, share it with advertisers, or use it for marketing to third parties.

5. Data Storage and Security

Where Your Data is Stored:

All data is stored on secure servers located in India via a trusted third-party VPS provider. We do not transfer data outside India.

Security Measures

We implement industry-standard security measures to protect your data:

Encryption: Data transmission is encrypted using HTTPS/TLS
Password Security: Passwords are hashed using bcrypt (never stored in plain text)
Access Control: Role-based permissions ensure users only access authorized data
Organization Isolation: Your data is separated from other organizations' data
Regular Backups: We perform automated backups to prevent data loss

Important Notice:

While we implement strong security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately of any unauthorized access.

6. Data Sharing and Disclosure

6.1 We DO NOT Sell Your Data

We never sell, rent, or trade your personal or business data to third parties for marketing purposes.

6.2 When We May Share Data

We may share your data only in these cases:

With Your Consent: When you explicitly authorize us to share data
Service Providers: Third-party hosting (VPS) and essential infrastructure services (these providers are bound by confidentiality agreements)
Legal Requirements: If required by law, court order, or government request
Business Transfers: If Packwares is acquired or merged (users will be notified)

7. Data Retention

We retain your data as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, except:

Data required for legal compliance (tax records, etc.)
Data necessary to resolve disputes or enforce agreements
Backup copies (deleted within 180 days)

8. Your Privacy Rights

You have the right to:

Access Your Data: Request a copy of all data we hold about you
Correct Your Data: Update inaccurate or incomplete information
Delete Your Data: Request deletion of your account and data (subject to legal requirements)
Export Your Data: Download your business data in a portable format
Restrict Processing: Limit how we use your data in certain circumstances
Withdraw Consent: Stop receiving marketing communications (if applicable)

To exercise these rights, contact us at support@packwares.com

9. Cookies and Tracking

Packwares uses minimal cookies and local storage to:

Authentication: Keep you logged in (session tokens)
Preferences: Remember your settings (theme, language)
Performance: Analyze usage to improve the platform (anonymized data)

We do not use third-party advertising cookies or tracking for marketing purposes.

10. Third-Party Services

Packwares uses the following third-party services:

Hosting Provider: VPS hosting in India (secure infrastructure)
Email Service: For sending notifications and support communications

These providers are bound by strict confidentiality agreements and only process data as instructed.

11. Children's Privacy

Packwares is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately so we can delete it.

12. International Users and GDPR

Packwares is designed for users in India. Currently, we do not have customers in the European Union, so GDPR does not apply. If we expand to serve European customers in the future, we will update this policy accordingly.

Data Location: All data is stored in India and not transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. If we make material changes, we will notify you via:

Email notification (sent to your registered email address)
Prominent notice on the Packwares platform

Changes will take effect 30 days after notification. Your continued use of Packwares after changes become effective constitutes acceptance of the updated policy.

14. Data Breach Notification

In the unlikely event of a data breach that affects your personal data, we will:

Notify you within 72 hours of discovering the breach
Explain what data was affected and what we're doing to address the issue
Provide guidance on steps you can take to protect yourself
Report to relevant authorities as required by law

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@packwares.com

Website: https://cms.packwares.com

Location: Pune, Maharashtra, India

By using Packwares, you acknowledge that you have read, understood, and agree to this Privacy Policy.